2007

• How Does Your Team Handle Conflict?(Firstline magazine, August 2007)
• Can You Work and Have a Life?(Firstline magazine, August 2007)
• Are You a Great Employee?(Firstline magazine, June 2007)
• How to Beat a Bully (Firstline magazine, January/February 2007)

2006

• Don't NEEDLE the New Doctor(Firstline magazine, November/December 2006)
• 6 steps to help new hires grow(Firstline magazine, May/June 2006)
• Keep your cool when clients complain(Firstline magazine, January/February 2006)

2003

• Practice Management Q&A – Building clients’ trust (Veterinary Economics, November 2003)
• Adopt a more effective approach (sidebar - Veterinary Economics, June 2003)
• Are you too friendly with your team members? (Veterinary Economics, March 2003)

2000

• Can This Practice Be Saved? (quoted - Veterinary Economics, August 2000)
• Host a Client Focus Group (co-authored with Jeff Rothstein, DVM, MBA) (Veterinary Economics, February 2000)