On-Site Management Consultation at Your Veterinary Practice
Helping people work together more effectively
Are you looking for an outside point of view, educated in the unique needs of veterinary management? You know you need help with your practice, but aren’t sure where to begin?
The Bridging the Gap professionals can observe on-site and offer an educated, outside point of view. Fresh eyes provide new perspective to existing challenges and opportunities, detecting problems that may otherwise be overlooked.
On-site consultations can help your team identify areas of improvement, including first impression on the phones, in-person lobby experience, the examination room visit, client communications, scheduling efficiency, surgical routines, and follow-up care.
On-site consultations are available to identify specific gaps in your organizational structure, team cohesiveness, service provision, and overall effectiveness or function of the practice.
Once your practice is assessed for need, your management team will meet with our consultant to review results and discuss the development of a long-term plan. We help you Bridge the Gap!
Combining Services for Optimum Results
Your practice receives increased benefit when combining on-site consultation with coaching services. Once issues are identified, we help you develop your long-term plan and see you through execution of that plan while addressing those inevitable bumps along the way. Throughout our work with you, we are just a phone call away, able to help you with positive solutions that get you to project completion.
Choose on-site consultation as a single service or combine with other services for optimum results:
- On-site consultation combined with coaching services—Your practice benefits from on-site observation and recommendations, followed by ongoing targeted plan development; an initial consultation may help if you find you are unable to identify issues critical to the success of your practice.
- On-site consultation combined with a training program—Identify exact needs of your team from our list of popular seminars or create customized training topics. Team dynamics determine your hospital’s reputation; develop your team with the specific skills necessary to survive and thrive in today’s client-centered culture.
- On-site consultation combined with management recruiting services—Pinpoint your next move when you have taken over an existing business or are greatly expanding your original practice; determine if the current manager is the right fit, needs coaching, or must be transitioned out. This service includes 12 months of new hire coaching to ensure a smooth transition.
Evaluate Your Needs
As a single service or as a preliminary step to developing a long-term plan, on-site consultations are an excellent way to evaluate your business, determine needs, identify expectations, and plan for future success. Consultation services may include focus on the front office flow, reception desk efficiency, work team attitudes, or customer service analysis. They may also include client focus groups or mystery shopper programs.
Contact Debbie Gair to discuss an on-site consultation, or complete our Inquiring Minds Want To Know form to receive a personal call or email response regarding your veterinary practice concerns.
Debbie was present through the entire management interview process. She asked extremely insightful questions, which allowed me to choose the ideal candidate for my practice.
Jim Wesseldyke, DVM and Owner, Pet Vet Family Pet Care Center
Our practice manager is doing a great job. We are working well together and he makes me a better person. I am pleased and honored to tell others what a great job you have done for myself and my practice. Thank you for all that you have done to set me up for success.
Brent Johnson, DVM and Owner, Northwest Animal Care Hospital
Not only did Debbie support our vision but she gave us practical tips and strategies to ensure our success—things we were able to implement immediately.
Courtney Bohlinger, Practice Manager, Great Lakes Hospital for Animals
The Return on Investment for Debbie’s management recruiting service was realized in the first six months after I hired my new practice manager. I wish I would have taken advantage of her services sooner.
Jim Wesseldyke, DVM and Owner, Pet Vet Family Pet Care Center
Debbie has been a recruiter, coach, problem solving management advisor and personal guide to utilizing a Practice Manager. Thank you Debbie, for the many years of expertise and friendship!
Guy Osmun, DVM and Owner, Companion Animal Hospital of Linden
Thank goodness for my Practice Manager! You tutored her well and she continues to grow in her position. I am happy to report we boast a staff with maturity of employ and energy. I have never had it so good. Many thank yous to you.
Dennis White, DVM and Practice Owner, Companion Animal Hospital of Tecumpseh
Debbie is a highly enthusiastic, knowledgeable member of the veterinary profession. Her extended experience, along with her exceptional ability to connect with people, makes her an excellent coach.
Jan Currey, Independent Training and Consulting
Debbie has a strong command of the veterinary field and was a tremendous asset to our practice. She is thorough and personable and goes above and beyond to assure her client's satisfaction.
Stephen John, Practice Administrator, Northwest Animal Care Hospital
I have hired Debbie to help with several issues in our veterinary practice, as well as to help locate, screen and mentor a Practice Manager. She was very intuitive, honest, hard working and effective in her style and understanding of our needs. I highly recommend her talents for any business that needs a qualified business consultant.
Ed Farnham, DVM and Owner [retired], Woodland Hospital for Animals
Debbie uses her knowledge and experience to help create a favorable working environment. She utilizes various materials to provide a foundation for your practice to grow and prosper.
John VanDaele, DVM & Practice Owner, Animal Alley Veterinary Hospital
Debbie has been a wonderful educator and resource to colleagues and veterinary professionals. She's a go-to person for questions about veterinary practice management and client and team communication. Debbie's insights on communication and employee behavior give her a unique perspective.
Portia Stewart, Editor, Firstline, Advanstar Veterinary Healthcare Communications
Debbie is very personable, knowledgeable and helpful business consultant. We have put her many suggestions into place, with excellent results. I recommend Debbie to anyone in need of a veterinary practice consultant.
Kathy Applegate, DVM and Owner, Standale Veterinary Hospital
"I have worked with Debbie for several years. Initially, I hired her to find a Practice Manager. With her help, we hired a manager who is a perfect match for my style. The benefits show in many ways. We have continued to use Debbie's coaching services, because her advice is unbiased, professional and very helpful. If we are having employee issues, she always seems to come up with very insightful ideas. I recommend her highly."
Kathy Eckler, DVM and Owner, Gull Lake Animal Hospital
"By the time I owned my practice for a year, I knew that I needed to hire a practice manager. Debbie took the guess-work out of the hiring process. My Practice Manager has been a tremendous asset to my practice. I was very happy with the recruiting process and strongly recommend Debbie to anyone looking for a Practice Manager."
Eric Peterson, DVM and Owner, Northside Veterinary Hospital
"Debbie is a treasure to veterinary medicine. She has the job experience of managing a practice and is the DiSC expert many veterinary consultants and hospitals turn to for guidance. She gets results and she guides you over the troubled spots in your practice. I call on Debbie whenever I need and outside eye to be objective and achieve results that last."
Mary Ann Vande Linde, DVM and Consultant, Vande Linde & Associates
"Debbie made major positive impact on my professional career. As our Practice Manager, she fostered an environment that allowed employees to take on new responsibilities and learn new skills, which contributed to the growth and success of the practice. She taught us that mistakes (or in her words, "challenges") could be turned into a positive end-result. Our staff felt comfortable and encouraged to share successes as well as mistakes, as these were used as learning opportunities. Debbie is a strong proponent of the "can do" attitude; she passed that philosophy onto her staff."
Julie Delauter, LVT , Veterinary Technician Program Professor, Macomb Community College
"The thing that makes Debbie invaluable is her unique approach to management challenges. She taught me that success is just as much about the people as it is about the processes. She taught me how to understand and blend different personality styles to create cohesive teamwork among staff members. She showed me how to teach my team to provide exceptional customer service by focusing on the customer's individual needs."
Christine Johnson, Practice Manager and Owner, PetsFirst Wellness Center
"Debbie's approach was tailored to ME. She truly listened and helped me to articulate and achieve my own goals. She pushed me and challenged me and held me accountable, which made me a better manager than I ever thought I could be. She laughed with me, encouraged me, and sometimes even cried with me; and then, when the tears were dry, she picked me up and dusted me off and put me on the path again. She was so much more than a management coach. She was my partner and friend."
Christine Johnson, Practice Manager and Owner, PetsFirst Wellness Center
